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C: \ Business \ Helpdesk & Remote PC \ Freeware HelpDesk CentreDesk Group 6.101


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Freeware HelpDesk CentreDesk Group 6.101 - Detailed Description Page

Click to view Freeware HelpDesk CentreDesk Group 6.101 screenshot

Program ID:

39846

Author:

Merging Technologies     All programs by this author

Downloads:

93

License:

Freeware [?]

Cost:

$0.00 US

Operating Systems:

win2000 winxp winvista winvistax64 win7x32 win7x64 winserver

Size:

40K

Release Status:

update

Last Updated:

2011-03-01

Our Rating:

Not rated yet...

Users Rating:

not rated yet     (total votes: 0)

Feedback:

Report broken download     Report spyware [?]

Freeware HelpDesk CentreDesk Group software download

Download Freeware HelpDesk CentreDesk Group 6.101

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Freeware HelpDesk CentreDesk Group iconCentreDesk is a freeware multi-user help desk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use
Core elements are:
Fast, easy call logging, easy call tracking, with the full history of all actions taken.
Easily assign logs to technicians
Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration
Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold"
Security ensures that only logs assigned to individual technicians can be viewed by them.
Provides a flexible workflow.
Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm:
That the issue has been logged, and the details
Quotations (approved or rejected)
Invoicing (including a cancellation fee option) and a Batch Email facility.
Invoice summary
Log completion
Your SLA Contract labour charges are automated for quotations and invoices, so you don't need to remember the different rates for each client and category.
A fully functional Parts inventory
To maintain good relations with your customers, the CentreDesk solution makes available the tools needed to provide the support and attention to detail, that prevents logs from falling between the cracks.


Keywords: helpdesk, help desk, freeware, call center, call centre, helpdesk software, help desk software, inventory, workshop, centerdesk, centredesk, Freeware, Business, Helpdesk & Remote PC, Merging Technologies, Freeware HelpDesk CentreDesk Group

Recent Changes: Update - Full unlocked Access .mdb file included with download

Install Support: Install and Uninstall

Supported Languages: English

Additional Requirements: Microsoft Office 2000 - 2010 Professional




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