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    C: \ Business \ Helpdesk & Remote PC \ ManageEngine SupportCenter Plus 7


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    ManageEngine SupportCenter Plus 7 - Detailed Description Page

    Click to view ManageEngine SupportCenter Plus 7 screenshot

    Program ID:

    42681

    Author:

    ZOHO Corp.     All programs by this author

    Downloads:

    340

    License:

    Freeware [?]

    Cost:

    $0.00 US

    Operating Systems:

    win2000 winxp winserver

    Size:

    31744K

    Release Status:

    new

    Last Updated:

    2008-12-03

    Our Rating:

    Not rated yet...

    Users Rating:

    not rated yet     (total votes: 0)

    Feedback:

    Report broken download     Report spyware [?]

    Free download ManageEngine SupportCenter Plus 7

    Download ManageEngine SupportCenter Plus 7

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    ManageEngine SupportCenter Plus iconManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.
    Trouble Ticketing
    Automatically convert the emails sent to Help Desk into trouble tickets or enable your end users to submit support requests (trouble tickets) from anywhere, anytime using just a browser.
    Self-Service Portal
    Reduce call volumes with a Web-based self service portal where customers can search the knowledge base, submit a request or check the status of their open requests.
    Customer Case Tracking
    A robust and easy-to-use help desk that helps organizations automate their customer support processes to deliver consistent, reliable and superior service to their customers.
    Knowledge Base
    Empower your Support Reps with easy access to answers with a web-based searchable knowledgebase and enable faster problem resolution.
    SLA Management
    Improve customer satisfaction with defining proper service level agreements, monitoring SLA compliance and escalating SLA violations.
    Account & Contact Management
    Track and manage all your customer accounts and their contact information, and thereby improve customer relationships.
    Product Catalog
    Empower your support reps with instant access to all customer product information as well as allow customers to track and manage details of the products they have purchased.
    Customer Service Reports
    Requests that are open, closed or overdue at any instant of time, the SLA violations that had happened, which customer or Organization is sending the most number of requests & who is attending to the requests can all be known from the readymade reports generated by SupportCenter Plus.

    ManageEngine SupportCenter Plus 7 business, helpdesk & remote pc software developed by ZOHO Corp.. The license of this business, helpdesk & remote pc software is freeware, the price is 0.00, you can free download and get a free trial before you buy a license or registration. All ManageEngine SupportCenter Plus 7 download links are direct ManageEngine SupportCenter Plus full download from ZOHO Corp. site or their selected mirrors.

    Keywords: Customer Support Software, Customer Service Management Software, Request Tracking, Service Level Agreement, Self Service Portal, Knowledge base, Trouble Ticketing System, Contact Management, SLA violation tracking, Workflow Management, Freeware, Business, Helpdesk & Remote PC, ZOHO Corp., ManageEngine SupportCenter Plus

    Recent Changes: Service Management,SLA/Contracts Management, Business Rules/Work Flow, Self Service Portal, Account & Contact Management

    Install Support: Install and Uninstall

    Supported Languages: English, Chinese, ChineseSimplified, ChineseTraditional, Dutch, French, German, Japanese, Portuguese, Spanish

    Additional Requirements: P III 1Ghz & more, 256 MB RAM



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